Cleanstay Airb&b

Terms of Service

Last update: August 2024

The following terms of service (these “Terms of Service”), govern your access to and use of the Cleanstay Airb&b website and mobile application, including any content, functionality and services offered on or through www.cleanstayairbb.com or the Cleanstay Airbb mobile application (the “Site”) by Cleanstay Inc. (14010 MOUNT LAUREL TRL BRADENTON, FL 34211) Cleanstay Airb&b Inc. (14010 MOUNT LAUREL TRL BRADENTON, FL 34211) Cleanstay Airb&b International Ltd. And its subsidiaries are collectively referred hereto as “Cleanstay Airb&b” “we” or “us” and “you” or “user” means you as an user of the Site.

Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Cleanstay Airb&b Payment Terms, found here (“Payment Terms”), Cleanstay Airb&b’s Community Standards, found here, and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.

Our Customer Support team is available 24/7 if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request here. For additional information on our designated contact points, see here.

Representations and Warranties

This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18 and at least 13 years of age, you are only permitted to use the Site through an account owned by a parent or legal guardian with their appropriate permission. If you are under 13 you are not permitted to use the Site or the Cleanstay Airb&b services.

The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.

By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.

Key Terms

Hosts are users who purchase Cleaning services on Cleanstay Airb&b.

Custom Offers are exclusive proposals that a Cleaners can create in response to specific requirements of a Hosts.

Service Extras are additional services offered on top of the Cleaner’s package for an additional price defined by the Cleaners.

Service Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Cleaners price their service for a basic price of over $5.​

Service Page is where the Cleaner can describe their Cleaning services and the Service terms, and the Host can purchase the service and create a Booking.

Hourly Contract means a Booking based on an hourly Custom Offer with an Hourly Rate.

Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.

Hourly Rate means the rate per hour agreed between Host and Cleaner for an Hourly Contract.

Hourly Weekly Report / Weekly Report means the working hours reported by Cleaners on a weekly basis in connection with an Hourly Contract.

Booking Page is where Hosts and Cleaners communicate with each other in connection with an ordered Service.

Booking are the formal agreements between a Host and Cleaner.

Professions is where eligible Cleaners can showcase the Services they offer on Cleanstay Airb&b based on specific skills.

Cleaners or Hosts are users who offer and provide Services on Cleanstay Airb&b.

Cleaners Page is where Hosts can include all of their information, present a portfolio of other works, showcase their Professions and anything that could be helpful to Hosts.

Overview (Main terms, in a nutshell)

Only registered users may buy and sell on Cleanstay Airb&b. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.

Sellers determine their pricing, at their sole discretion. Cleanstay Airb&b Services on Cleanstay Airb&b may be offered at a base starting price of US$10 and a minimum Hourly Rate of US$10. Cleanstay Airb&b reserves the right to set a higher base starting price in certain categories.

Hosts pay Cleanstay Airb&b in advance to create an Bookings, as further detailed on the Payment Terms.

For fees and payments please read the Payment Terms.

Cleaners must fulfill their Bookings, and may not cancel Bookings on a regular basis or without cause. Cancelling Bookings will affect Cleaners’reputation and level.

Cleaners gain account levels based on their performance metrics. You can read more about it on the Levels section below.

Users may not offer or accept payments using any method other than placing an Order through Cleanstay Airb&b.

When purchasing on Cleanstay Airb&b, Hosts are granted all rights for the delivered work, unless otherwise specified by the Cleaners on their Service page or unless agreed otherwise between Cleaners and Hosts. Note: some Services charge additional payments (through Service Extras) for Commercial Use License.

Cleanstay Airb&b retains the right to use all delivered work that the user has agreed to include and is published as part of a review, for Cleanstay Airb&b marketing and promotion purposes.

We care about your privacy. You can read our Privacy Policy here.

If you are buying on Cleanstay Airb&b Pro (“Pro Host”), an end-to-end solution for businesses with curated Cleaning Professionals, please refer to Cleanstay Airb&b Pro Terms of Service available here.

Sellers

Basics

Cleaners create Services on Cleanstay Airb&b to allow Hosts to purchase their services.

Cleaners may also offer Custom Offers to Hosts in addition to their Posted Services. Eligible Sellers may also offer eligible Pro Hosts, Custom Offers on hourly basis as detailed below.

Each Service you sell and successfully complete, accredits your account with a revenue equal to 80% of the purchase amount. For Hourly Contracts, the Services detailed in a Weekly Report you successfully complete, accredits your account with revenue equal to 80% of the Hourly Rate for the number of hours on the completed Weekly Report.

Cleanstay Airb&b accredits Cleaners once a Booking, or for Hourly Contracts – Hourly Weekly Report, is completed. See our “Bookings ” section below for more information.

For more information about receiving payments, fees and taxes see the Payment Terms.

Cleaners may not promote their Services, Cleaner Page or any Cleanstay Airb&b content via the Google Ads platform.

The Cleaner’s rating is calculated based on the reviews posted by hosts or Pro Account Team Members (for Cleanstay Airb&b Pro). High ratings allow Cleaners to obtain advanced Cleaner levels. In certain cases, exceedingly low ratings may lead to the suspension of the Cleaner’s account (see Levels section below).

Cleaners are responsible for obtaining a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.

If you declare yourself to offer cleaning services on Cleanstay Airb&b for purposes relating to your primary job or profession, you will be considered as a “Verified Cleaner” and the following additional term will apply to you: (i) Upon creating a Service, or upon our request, Verified Cleaners, will be required to submit the following information and documents to Cleanstay Airb&b: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Social Security Number (SSN) (e) Employer Identification Number (EIN) (f) Business License (g) Business Insurance (h)Tax Documents (i)State and Local Business Permits (j)Background Check Consent (k) Self certification by the Business Seller committing to only offer services that comply with the European Union applicable regulations; and (l)Upon our request, further appropriate documents that prove the information provided. (ii) If a Verified Cleaners fails to provide this information and documents within a given reasonable deadline, Background Check Consent may restrict or suspend the account.

Services

Cleaners are allowed to post a select amount of active Service based on their level status, as further detailed here.

Services created on Cleanstay Airb&b are User Generated Content.

Services and/or users may be removed by Cleanstay Airb&b from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:

Illegal or fraudulent services

Copyright Infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here

Adult oriented services, pornographic, inappropriate/obscene

Intentional copies of Services

Spam, nonsense, violent or deceptive Services

Services misleading to Hosts or others

Low quality services or deliveries

Promoting Cleanstay Airb&b and/or Cleanstay Airb&b Services through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.

Services that are removed for violations mentioned above, may result in the suspension of the Cleaner’s account.

Services that have been permanently removed for violations are not eligible to be restored or edited.

Services may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.

Services may include website URLs to pre-approved URL-patterns contained within the Service description and requirements box. Service containing websites promoting content, which violates Cleanstay Airb&b’s Terms, will be removed.

Services are required to have an appropriate Service image related to the service offered. Cleaners must deliver the same quality of service as shown on their Service images. Recurring deliveries that don’t match the quality shown on the Service images may lead to the Cleaner’s account losing Cleaner level or becoming permanently disabled.

Services may contain an approved Service video uploaded through the Service management tools available on Cleanstay Airb&b, as further described here.

Statements on the Service Page that undermine or circumvent these Terms are prohibited.

Eligible Services may set up Service Packages to offer their services in structured formats with multiple price points for the selected Services.

Certain categories are available only to Pro Cleaners to create Services. If you are not a Pro Cleaner, creating a service available to Pro Cleaners only may result in removal of your Service.

4.3 Service Add-ons

Service Add-ons are additional services offered on top of the Cleaner’s Service for an additional price defined by the Cleaner.

Service Add-ons may be removed for violations of our Terms. For specific terms, please see the Service section above for a list of services that violate our Terms. Services are subject to be removed due to violations found in Service Add-ons.

Services offered through Service Add-ons must be related to the base service and part of the deliverables on the Booking.

Service Add-ons may cover different categories of services that are components to a higher quality delivered service.

Cleaners have the option to extend the duration of a Cleaning Booking for each Service Add-on that is added to the Booking. This is to cover the time needed to complete the extra service.

Levels

Our level system empowers Cleaners with metrics demonstrating what drives their progress. As Cleaners gain more experience on the platform and advance to higher Levels, they will be eligible for new benefits and tools.

Cleanstay Airb&b Cleaners can gain account levels based on their verification status, documents provided, activity and performance metrics. For Top Rated Service Level (TRS), eligibility is also based on manual evaluation. Details about the level criteria and the relevant performance metrics can be found here.

In certain categories, the TRS evaluation process may require Cleaners to complete mandatory tests or other verification steps.

Cleanstay Airb&b may update the level criteria and the benefits and tools per level from time to time.

Violations of these Terms, may result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system and/or affect your eligibility to certain benefits and tools.

4.5 Pro Cleaners

Pro Cleaners are pre vetted hand-selected professionals vetted by Cleanstay Airb&b. Applying for Cleanstay Airb&b Pro is open to everyone: new and existing Cleaners.

Pro Cleaners eligibility is constantly evaluated by Cleanstay Airb&b to ensure that the quality standards and expectations of the Pro Cleaners selection is kept. Cleanstay Airb&b retains the right to change a Pro Cleanstay Airb&b status in light of such evaluation. In addition, Pro Cleaners who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms, also risk losing their Pro status and the benefits that come with it.

Cleaner Features

Cleanstay Airb&b Cleaners have access to several exclusive features that help customize the way their services can be offered.

Custom Offer

Cleaners can send Custom Offers addressing specific requirements of an Host.

Custom Offers are defined by the Cleaner with the exact description of the service, the price and the time expected to deliver the service.

Custom Offers are sent from the conversation page.

Services provided through Custom Offers may not violate Cleanstay Airb&b’s Terms.

Hourly Contract

Eligible Cleaners may offer eligible Pro Hosts with Hourly Contracts.

The Custom Offer sent by Cleaner must address the Hourly Rate and estimated number of working hours during the Hourly Contract. The minimal number of working hours on Hourly Contracts is 2 hours.

Booking and Hourly Work Guidelines for Cleaners

Task-Based Booking:

Purpose: Cleaners are booked for specific cleaning tasks, such as preparing a property for a new guest, post-renovation cleaning, or turnover cleaning. Each job is defined by its requirements and duration.

Implementation: When a Pro Host requests a cleaning service, they outline the job’s scope, which determines the estimated hours required. Cleaners then accept or negotiate the job based on these requirements.

Hourly Limits for Specific Jobs:

Defining Hours: Cleaners and Hosts agree on the estimated number of hours needed for each cleaning job. This ensures that both parties understand the expected duration and can plan accordingly.

Adjustments: If a job takes more or less time than initially estimated, adjustments can be made. Any changes should be communicated and agreed upon by both the Cleaner and the Host before or during the job.

Managing Changes:

Flexibility: If a job’s requirements change (e.g., additional tasks are added), the Cleaner and Host should discuss and agree on the revised number of hours needed.

Documentation: It’s helpful for Cleaners to document the actual hours worked for each job to keep both parties informed and facilitate accurate billing and payment.

Contract Termination and Management for Cleaners

Contract Termination:

Notice Period: Either the Pro Host or the Cleaner can terminate a specific cleaning job or booking by providing 24 hours’ prior notice via the Booking Page. This allows both parties to manage their schedules and adjust plans as needed.

Contract Suspension:

Pausing Jobs: Pro Hosts can pause a specific cleaning job or booking by providing 24 hours’ prior notice. This pause allows for adjustments in scheduling if needed, without terminating the agreement entirely.

Reporting and Payment:

Work Reporting: Cleaners must report the hours worked for each specific job and complete the cleaning within the agreed timeframe, ensuring accurate and timely service delivery.

Payment: Pro Hosts are required to pay for the completed job based on the agreed terms, with payments processed in the next billing cycle as outlined in the Payment Terms.

Inactivity Termination:

Automatic Termination: Any cleaning job or booking that remains inactive for a period of 3 months will be automatically terminated. This ensures that outdated or unfulfilled bookings do not remain open indefinitely.

Time Reporting for Cleaners

Reporting Hours:

Timeliness: Cleaners should report their hours immediately after completing each specific cleaning job. They must provide detailed descriptions of the work performed, including any relevant context.

Submission: Once hours are logged, they are sent to the Pro Host for review. Cleaners are encouraged to add additional information or attach relevant files to offer more context. This information may be used by CleanStayAirbb Customer Support in case of a dispute.

Accuracy and Completeness:

Requirements: Reported hours must be accurate and complete, reflecting the true time spent on the job and consistent with the agreed terms of the booking.

Hourly Limit and Payment:

Limits: Cleaners acknowledge that they will not be paid for any hours that exceed the agreed Hourly Limit or any time that significantly exceeds the initial time estimation for the job.

Reporting Deadline: All working hours for the week must be reported by Sunday at 23:59 UTC. Hours not reported by this deadline will not be included in the Weekly Report, and the Cleaner will not be compensated for these unreported hours.

This structure ensures clear and accurate reporting, aligns with the nature of specific cleaning tasks, and maintains transparency in payment and reporting.

Time Management for Cleaners

Job Completion:

Hourly Limits: Cleaners should adhere to the agreed-upon time for each specific cleaning job. This time is set based on the scope of work defined by the Pro Host.

Additional Information: If needed, Cleaners may provide additional details or context about the job directly to the Pro Host to clarify the scope or any extra time spent.

Payment Guidelines:

Hourly Limits: Cleaners will be paid based on the agreed-upon hourly limits and time estimations for each job. Any time that exceeds these limits significantly will not be compensated.

Payment Cycle: Payment for completed jobs is processed according to the agreed terms in the Weekly Billing Cycle.

Inactive Jobs:

Automatic Termination: Jobs that remain inactive or are not completed within 3 months will be automatically terminated.

Project Milestones

Services and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Service or Custom Offer’s description and timelines.

Once a milestone is delivered and marked as completed, Hosts may choose to either continue with the Booking and pay for the next milestone, or to stop the Booking. If Host does not pay for the next milestone within 10 days of acceptance of previous milestones, the Booking under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.

Service Subscription

Eligible Cleaners may offer Hosts a fixed term subscription for a specific Service (the “Service Subscription”). During the Service Subscription term, Cleaner will deliver one Booking of the same Service on a recurring basis, as agreed between the Cleaner and Host.

Hosts may cancel future Bookings under the Service Subscription before payment is made for such future Bookings.In such case, the Bookings under the Service Subscription will be cancelled, as applicable. Once payment is made, Cleanstay Airb&b’s Booking Cancelation policy under the Payments Terms will apply.

Cleaners may cancel the Service Subscription up to 10 days before the next consecutive Bookings. Otherwise, Cleanstay Airb&b’s Booking Cancelation policy under the Payments Terms will apply.

Users can contact Cleanstay Airb&b customer support department for assistance here.

4.7 Delivering Physical Deliverables

Some of the Services on Cleanstay Airb&b are delivered physically (Buying cleaning materials, towel refresh etc). For these types of Services, Cleaners may decide to define a Transport pricing factor. The following must apply in case Cleaner and Host agreed on Delivering Physical Deliverables:

Cleanstay Airb&b that include a Transport pricing factor must have physical deliverables sent to Hosts.

Delivering costs added to a Service only pertains to the cost Cleaners require to deliver physical items to Hosts or their properties.

Cleaners are responsible for all delivery arrangements once the Host provides the delivery address.

Cleanstay Airb&b does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping.

A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the Booking Page when delivering your work.

Hosts

Basics

You may not offer direct payments to Cleaners using payment systems outside of the Cleanstay Airb&b platform.

Hosts can request Cleaner a Custom Offer which addresses specific Host requirements. Hosts may also use brief features to ask for services. Services requested on Cleanstay Airb&b must be an allowed service on Cleanstay Airb&b. Please click here for guidelines on approved services. Users should refrain from using such features for any purpose other than looking for services on Cleanstay Airb&b.

When Booking on the Cleanstay Airb&b platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.

Purchasing

Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.

You may not offer Cleaners to pay, or make payment using any method other than through the CleanstayAirbb.com site. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support.

5.3 Recommendation System

We make personalized recommendations of content to our users in order to enhance the experience on Cleanstay Airb&b.

Bookings

Basics

Once payment is confirmed, your Booking will be created. For Hourly Contracts, once payment of the Booking Initiation Fee is confirmed the Booking will be created.

A Booking is marked as Complete after it is marked as “Delivered” and then accepted by an Host. A Booking will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Booking was marked as “Delivered”. The Host may extend such period by up to 5 additional days.

For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Host’s payment method.

A milestone (on a Booking with milestones) is marked as “Complete” after it is delivered by the Cleaner and then accepted by the Host. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Booking will stop and all further milestones will not start. Once a milestone is delivered and accepted, Hosts may choose to either continue with the Booking and pay for the next milestone, or to stop the Booking. If Host does not pay for the next milestone within 10 days of acceptance of previous milestones, the Booking under the next milestones will not start. Please note that if you choose to stop future milestones, the current booked milestone will not be cancelled.

Hosts may purchase a Service Subscription, if available on the Cleaner’s Service Page. During the Service Subscription term, a new Booking of the same Service will be automatically created on a recurring basis, as agreed between the Cleaner and Host. By purchasing a Service Subscription, you authorize us to automatically charge you for each Booking under the Service Subscription from your Cleanstay Airb&b Balance or saved payment method, as applicable. If you do not have any Cleanstay Airb&b Balance or a saved payment method, you will be requested to approve the payment prior to the next Booking. In case a payment is not processed or made by Host, for any other reason, the Bookings under the Service Subscription will be canceled. Host may also cancel future Bookings under the Service Subscription before payment is made for such future Bookings. Once payment is made, Cleanstay Airb&b’s Booking Cancelation policy under the Payments Terms will apply. Please note that Cleaners can cancel future Bookings under the Service Subscription 10 days prior to the next consecutive Booking.

Services require Hosts and Cleaners to meet in person in order for the Cleaner to perform the service. In such cases, users should note that Cleanstay Airb&b does not guarantee the behavior, conduct, safety, suitability or ability of either Hosts or Cleaners. Both Hosts and Cleaners agree that the entire risk arising out of their meeting and/or their use or performance of local services remains solely with them, and Cleanstay Airb&b has no responsibility or liability related to any local services provided by the Cleaners. Hosts are encouraged to maintain proper insurance policies to cover their liability as the premise owner. Cleanstay Airb&b’s Terms remain applicable to Bookings that are performed outside of the marketplace (including, among others, the below restrictions on Unlawful Use, Inappropriate Behavior & Language, and Targeted Abuse).

Handling Bookings

When an Host books a service, the Cleaner is notified by email as well as notifications on the Site while logged into the account.

Cleaners are required to meet the delivery time they specified when creating their Service or Custom Offer. Failing to do so will allow the Host to cancel the Booking. When a Booking is marked as late and may harm the Cleaner’s level.

Cleaners must send completed files and/or proof of work when marking the Booking as “Delivered”.

The Deliver Work button may not be abused by Cleaners to circumvent Booking guidelines described in these Terms. Using the “Deliver Work” button when a Booking was not fulfilled may result in a cancellation of that Booking after review, affect the Cleaners’s rating and result in a warning to Cleaner.

Users are responsible for scanning all transferred files for viruses and malware. Cleanstay Airb&b will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.

Hosts may use the “Request Revisions” feature located on the Booking Page while a Booking is marked as Delivered if the delivered Service do not match the Cleaner’s description on their Service Page or they do not match the requirements sent to the Cleaner at the beginning of the Booking process.

6.3 Reviews

Reviews provided by Hosts are an essential part of Cleanstay Airb&b’s rating system.

Reviews will not be removed unless there are clear violations of our Terms.

To prevent any misuse of our review system, all reviews must come from legitimate and eligible Bookings, as further detailed here. Purchases arranged, determined to artificially enhance Cleaner ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.

Withholding the delivery of services, files, or information required to complete the service with the intent to gain favorable reviews or additional services is prohibited. Cleaners may not solicit the removal of feedback reviews from their Hosts through mutual cancellations.

Once both Cleaner and Host have completed their reviews, or the applicable review period has passed, all posted reviews are made public.

Work Samples are added to a Cleaner’s Service gallery on their Service Page if the Host chooses to publish the Work Sample while providing a public feedback review. Work Samples are the delivered images and videos sent to a Host in a delivery message.

8.1 Basics

Requesting or providing email addresses, third party messaging applications, telephone numbers or any other personal contact details to communicate outside of Cleanstay Airb&b in order to circumvent or abuse the Cleanstay Airb&b messaging system or Cleanstay Airb&b platform is not permitted.

Any necessary exchange of personal information required to continue a service may be exchanged within the Booking Page.

Cleanstay Airb&b does not provide any guarantee of the level of service offered by Cleaners to Hosts. You may use the dispute resolution tools provided to you in the Booking Page.

Cleanstay Airb&b does not provide protection for users who interact outside of the Site.

All information and file exchanges must be performed exclusively on the Site.

Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.

You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.

Users may not submit proposals or solicit parties introduced through Cleanstay Airb&b to contract, engage with, or pay outside of Cleanstay Airb&b.

8.2 Bookings

Users with the intention to defame competing Cleaners by booking from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.

Users are to refrain from spamming or soliciting previous Hosts or Cleaners to pursue removing/modifying reviews or cancelling Bookings that do not align on Booking Cancellation or Feedback policies.

8.3 Services & Cleaner Page

Cleaners warrant that any content included in their Services, Service Page and Cleaner Page, is original work conceived by the Cleaner and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, Service Page or Cleaners Page, Cleaners represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Services.

Users may report Services, that may be in violation of Cleanstay Airb&b’s Terms based on the reported Service’s replicated similarity to pre-existing services (copycat Services) through our reporting system or to Customer Support.

Cleanstay Airb&b will respond to clear and complete notices of alleged copyright or trademark infringement.

8.4 Reporting Violations

If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us . To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Any misuse of our reporting system, as further detailed here, may result in a restriction or a permanent suspension of the related accounts.

8.5 Violations

Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can result in your account being placed on hold from progress in the leveling system, excluding your account from participation in the leveling system, affect your eligibility to certain benefits and tools, remove your Services from our listings or lead your account to becoming permanently disabled.

If we have taken action against a user’s account or a Service(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review.

Non-Permitted Usage

Inappropriate Behavior & Language – Communication on Cleanstay Airb&b should be friendly, constructive, and professional. Cleanstay Airb&b condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate Bookings, and to engage on larger platforms such as our Community Forum and Social Media pages.

Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services or Bookings.

Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Booking Page. Cleaners further confirm that whatever information they receive from the Host, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Host. Any users who engage and communicate off of Cleanstay Airb&b will not be protected by our Terms of Service.

Authentic Cleanstay Airb&b Profile – You may not create a false identity on Cleanstay Airb&b, misrepresent your identity, create a Cleanstay Airb&b profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Cleanstay Airb&b reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).

Intellectual Property Claims – Cleanstay Airb&b will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.

Fraud / Unlawful Use – You may not use Cleanstay Airb&b for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, European Union or any other applicable jurisdiction.

Abuse and Spam

Multiple Accounts – To prevent fraud and abuse, users are limited to one active Cleanstay Airb&b account and one active Cleanstay Airb&b Pro account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Cleanstay Airb&b community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Cleanstay Airb&b’s Terms may be a cause for permanent suspension of all accounts.

Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Cleanstay Airb&b. This includes creating new multiple accounts to harass members through our message or booking system.

Selling Accounts – You may not buy or sell Cleanstay Airb&b accounts.

8.6 Disputes and Cancellations

We encourage our Hosts and Cleaners to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Cleanstay Airb&b’s Customer Support department for assistance here. For more information about disputes, Booking cancellations and refunds please refer to the Payment Terms.

8.7 Content Moderation, Notices and Appeals

Cleanstay Airb&b is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms. For more information on our content moderation processes, see here.

If Cleanstay Airb&b takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.

We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.

If you have your place of establishment or are located in the European Economic Area (EEA), you may select a out-of-court dispute settlement bodies that have been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.

We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.

The decisions of Dispute Settlement Bodies are not binding on either party.

8.8 Proprietary Restrictions

The Site, including its general layout, look and feel, design, information, content and other materials available thereon, is exclusively owned by Cleanstay Airb&b and protected by copyright, trademark, and other intellectual property laws. Cleanstay Airb&b®, Service® and Services® are all registered trademarks owned exclusively by Cleanstay Airb&b. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive its source code, underlying ideas, algorithms, structure or organization; (iii) remove any copyright notice, identification or any other proprietary notices; (iv) use automation software (bots), hacks, modifications (mods) or any other unauthorized third-party software designed to modify the Site; (v) attempt to gain unauthorized access to, interfere with, damage or disrupt the Site or the computer systems or networks connected to the Site; (vi) circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Site; (vii) use any robot, spider, crawlers or other automatic device, process, software or queries that intercepts, “mines,” scrapes or otherwise accesses the Site to monitor, extract, copy or collect information or data from or through the Site, or engage in any manual process to do the same, (viii) introduce any viruses, trojan horses, worms, logic bombs or other materials that are malicious or technologically harmful into our systems, (ix) use the Site in any manner that could damage, disable, overburden or impair the Site, or interfere with any other users’ enjoyment of the Site or (x) access or use the Site in any way not expressly permitted by the Terms. Users also agree not to permit or authorize anyone else to do any of the foregoing.

Except for the limited right to use the Site according to these Terms of Service, Cleanstay Airb&b owns all right, title and interest in and to the Site (including any and all intellectual property rights therein) and you agree not to take any action(s) inconsistent with such ownership interests. We reserve all rights in connection with the Site and its content (other than UGC) including, without limitation, the exclusive right to create derivative works.

8.9 Feedback Rights

To the extent that you provide Cleanstay Airb&b with any comments, suggestions or other feedback regarding the the Site, as well as other Cleanstay Airb&b products or services (collective, the “Feedback”), you will be deemed to have granted Cleanstay Airb&b an exclusive, royalty-free, fully paid up, perpetual, irrevocable, worldwide ownership rights in the Feedback. Cleanstay Airb&b is under no obligation to implement any Feedback it may receive from users.

8.10 Confidentiality

Cleaners should recognize that there might be a need for Hosts to disclose certain confidential information to be used by Cleaners for the purpose of delivering the Services, and to protect such confidential information from unauthorized use and disclosure. Therefore, Cleaners agree to treat any information received from Hosts as highly sensitive, top secret and classified material. Without derogating from the generality of the above, Sellers specifically agree to (i) maintain all such information in strict confidence; (ii) not disclose the information to any third parties; (iii) not use the information for any purpose except for delivering the Services; and (vi) not to copy or reproduce any of the information without the Host’s permission.

User Generated Content

User Generated Content (“UGC”) refers to the content uploaded by users as opposed to content created by the Site. All content uploaded to the Site by our users (Hosts and Cleaners) is User Generated Content. Cleanstay Airb&b does not proactively check UGC for appropriateness, violations of copyright, trademarks, other rights or violations and the user uploading/creating such content shall be solely responsible for it and the consequences of using, disclosing, storing, or transmitting it. By uploading to, or creating content on, the Site, you represent and warrant that you own or have obtained all rights, licenses, consents, permissions, power and/or authority, necessary to use and/or upload such content and that such content or the use thereof in the Site does not and shall not (a) infringe or violate any intellectual property, proprietary or privacy, data protection or publicity rights of any third party; (b) violate any applicable local, state, federal and international laws, regulations and conventions; and/or (c) violate any of your or third party’s policies and/or terms of service. We invite everyone to report violations together with proof of ownership as appropriate. Violating content may be removed or disabled.

Furthermore, Cleanstay Airb&b is not responsible for the content, quality or the level of service provided by the Cleaners (even if they are Pro Cleaners, Top Rated Cleaners, Cleanstay Airb&b Choice, offer Promoted Services or otherwise). We provide no warranty with respect to Services on Cleanstay Airb&b, their delivery, any communications between Hosts and Cleaners. We encourage users to take advantage of our rating system, our community and common sense in choosing appropriate services.

By offering a Service, the Seller undertakes that they have sufficient permissions, rights and/or licenses to provide the service that is offered on Cleanstay Airb&b. Cleaners advertising online their Services, including Service Page and Cleaner Page, must comply with laws and terms of service of the advertising platform or relevant website used to advertise. Failing to do so may result in removal of the Service, as applicable, and may lead to the suspension of Cleaner’s account.

For specific terms related to Intellectual Property rights and for reporting claims of copyright infringement or trademark infringement – please see our Intellectual Property Claims Policy which forms an integral part of the Terms. Note that it is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.

Furthermore, users (both Hosts and Cleaners) agree that unless they explicitly indicate otherwise, the content users voluntarily create/upload to Cleanstay Airb&b, including Service texts, photos, videos, usernames, user photos, user videos and any other information, including the display of delivered work, may be used by Cleanstay Airb&b for no consideration for marketing purposes and/or other purpose relevant for the operation and function of the Site.

11. Disclaimer of Warranties

YOUR USE OF THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE IS AT YOUR OWN RISK. THE SITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE. NEITHER CLEANSTAY AIRB&B NOR ANY PERSON ASSOCIATED WITH CLEANSTAY AIRB&B MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SITE.

THE FOREGOING DOES NOT AFFECT ANY WARRANTIES WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Machine Translation

Certain user-generated content on the Site has been translated for your convenience using translation softwares powered by Google. Reasonable efforts have been made to provide an accurate translation, however, no automated translation is perfect nor is it intended to replace human translators. Such translations are provided as a service to users of the Site, and are provided “as is”. No warranty of any kind, either expressed or implied, is made as to the accuracy, reliability, or correctness of such translations made from English into any other language. Some user-generated content (such as images, videos, Flash, etc.) may not be accurately translated or translated at all due to the limitations of the translation software.

Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement.

The official text is the English version of the Site. Any discrepancies or differences created in the translation are not binding and have no legal effect for compliance or enforcement purposes. If any questions arise related to the accuracy of the information contained in the translated content, please refer to the English version of the content which is the official version.

13. Limitation on Liability

PROVIDED THAT WE HAVE ACTED WITH REASONABLE PROFESSIONAL DILIGENCE, IN NO EVENT WILL CLEANSTAY AIRB&B, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE SITE, ANY WEBSITES LINKED TO IT, ANY CONTENT ON THE SITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE SITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

The term “Affiliate” referred to herein, is an entity that, directly or indirectly, controls, or is under the control of, or is under common control with Cleanstay Airb&b, where control means having more than fifty percent (50%) voting stock or other ownership interest or the majority of voting rights of such entity.

14. Deactivate and Disable Account

Cleanstay Airb&b reserves the right to put any account on hold or permanently disable accounts due to breach of the Terms, including low quality services or deliveries, or due to any illegal or inappropriate use of the Site or services.

Violation of Cleanstay Airb&b’s Terms may get your account permanently disabled.

Users with disabled accounts will not be able to sell or buy on Cleanstay Airb&b and related content may be removed. Please refer to the Terms, in particular the Content Moderation, Notices and Appeals section, for your rights to object to our decisions, or contact our Customer Support team for more information surrounding the violation and status of your account.

Users may also deactivate their account with Cleanstay Airb&b at any time from their account settings. Users that deactivate their account will still be responsible for any outstanding payment obligations. For more information, see “How to deactivate or permanently delete your account.

Once a Cleaner’s account is deactivated, any ongoing bookings will be automatically terminated, and the Host will be notified. The Host can then move on with another cleaner, and the funds paid for the terminated projects will be visible on their dashboard for rebooking.

15. Security Features

Users have the option to enable account Security features to protect their account from any unauthorized usage.

Users must be able to verify their account ownership through Customer Support by providing materials that prove ownership of that account.

16. General Terms

16.1 Changes to these Terms

Cleanstay Airb&b may make changes to these Terms from time to time. When these changes are made, Cleanstay Airb&b will make a new copy of the Terms available on the respective page.

You understand and agree that if you use Cleanstay Airb&b after the date on which the Terms have changed, Cleanstay Airb&b will treat your use as acceptance of the updated Terms. If you do not agree to the changes of the Terms, you will have to deactivate your account. For more information, see “How to deactivate or permanently delete your account.

Cleanstay Airb&b may change these Terms due to changes in the Site, the Site’s policies, the services and in the usual course of developing our product, changes in any relevant feature or functionality of the Site, changes in circumstances beyond our reasonable control, to adapt to new technologies, and to address changes in law and regulatory requirements as well as security and fraud issues.

16.2 Indemnification

To the fullest extent possible pursuant to applicable law, you agree to defend, indemnify, and hold Cleanstay Airb&b harmless, including its officers, directors, or shareholders, employees, affiliates and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs, debt and expenses (including attorneys’ fees) arising from: (1) your violation of any of these Terms or any other Cleanstay Airb&b Terms, policies and standards; (2) your violation of any third-party right, including any intellectual property right, access rights, property, or privacy right; and/or (3) any other type of claim that your Service Page, Cleaner Page, Services, your profile and/or your use of the Site or Cleanstay Airb&b services caused to a third party, provided that Cleanstay Airb&b acts with reasonable professional diligence. Cleanstay Airb&b reserves the right to handle its legal defense however it deems fit—even if you are indemnifying Cleanstay Airb&b—in which case you agree to cooperate with Cleanstay Airb&b so it can execute its strategy.

16.3 Severability

If any part of the Terms is found to be unenforceable, that part will be limited to the minimum extent necessary so that the Terms will otherwise remain in full force and effect. Cleanstay Airb&b’s failure to enforce any part of the Terms is not a waiver of its right to later enforce that or any other part of the Terms.

16.4 Entire Agreement

Our Terms constitute the entire agreement concerning the subject matter therein, and supersede any other agreement regarding the Site or services.

16.5 Interpretation

Any heading, caption or section title contained herein, and/or any explanation or summary columns, is provided only for convenience, and in no way alters and/or amend the provisions within the Terms nor shall it legally bind us in any way.

The original language of the Terms is English. Cleanstay Airb&b makes this translation available for convenience only. In case of conflicts between the original English version and any translation, the English version shall prevail. For consumers only, if you are residing in the EEA, the interpretation more favorable with the consumer shall prevail.